Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Margo Huff

Margo Huff

February 25, 2025

5  out of  5
rating by Margo Huff
"State Farm has been my insurance provider all my adult life. I can only praise the service I have received. I had been with Doug Van Wyck for over 30 years and was NOT looking forward to his replacement. I am happy to say I need not have worried. Sallie Severns has proven herself conscientious, and able. I have been happy with the professionalism shown at this office."
Profile photo of Scott Saifer

Scott Saifer

February 6, 2025

5  out of  5
rating by Scott Saifer
"My wife and I have been working with Sallie for so long I don't remember when we started, a decade at least, and all our interactions have been smooth, friendly and positive. When we've needed to add services, it's been taken care of over the phone. Even when we made changes that decreased our payments, Sallie has been very supportive."
Profile photo of Mac Choudhry

Mac Choudhry

February 4, 2025

5  out of  5
rating by Mac Choudhry
"Sallie Severns provided an exceptional experience that exceeded all my expectations. I had numerous questions regarding business insurance policies, personal articles coverage, and comprehensive and collision coverage, and Sallie took the time to walk me through every detail with patience and care. Her knowledge and expertise were evident, but what stood out even more was her dedication to ensuring I understood my options and felt confident in my decisions. Sallie’s transparency and honesty were refreshing—she didn’t just give me answers, she explained the “why” behind them, offering valuable insights I hadn’t considered before. She treated my concerns as if they were her own, making sure I had the right coverage without overselling or adding unnecessary extras. It’s rare to find someone who blends professionalism, integrity, and genuine care so seamlessly, but Sallie did just that. If you’re looking for an insurance agent who truly listens, takes the time to address your concerns, and provides trustworthy advice, Sallie Severns is the one you want. I can’t recommend her highly enough. Five stars aren’t enough to reflect how grateful I am for her help! Thank you Sallie!"
We responded:
"Hello Mac, we appreciate your review. thank you for trusting us with your auto and home insurance needs. #StateFarmWalnutCreek"
Profile photo of Vanessa Suarez

Vanessa Suarez

January 23, 2025

5  out of  5
rating by Vanessa Suarez
"Sallie is very nice and friendly. She helps me understand whenever I am concern over something on my statements. I highly recommend coming to her for insurance just like I recommended her to my friends and family."
We responded:
"Hi Vanessa, thank you for your kind review. We appreciate you and your business. #StateFarmWalnutCreek"
Profile photo of Navdeep Martin

Navdeep Martin

November 25, 2024

5  out of  5
rating by Navdeep Martin
"Sallie was so helpful when I called to ask about my insurance options on the day before a major holiday. I highly recommend her for your insurance needs!"
We responded:
"Hello Navdeep. we appreciate you! Thank you for your business. #StateFarmWalnutCreek"
Profile photo of Dolores Freeman

Dolores Freeman

October 15, 2024

5  out of  5
rating by Dolores Freeman
"My experience with Sallie at State Farm Insurance is always very positive, very helpful if I have questions regarding my account with the company!!"
We responded:
"Hello Dolores. Thank you for trusting our office with your insurance needs. #StateFarmWalnutCreek"
Profile photo of Myles G

Myles G

August 23, 2024

5  out of  5
rating by Myles G
"Sallie and her team have been extraordinarily responsive when I have needed them over the past nine years. As a recent college graduate, I have had situations where I needed help and Sallie and her team have helped me navigate roadside assistance, claims, changes to my home insurance and even helped me obtain the right amount of life insurance to meet my needs. They go above and beyond every single time and I trust that they will do right by me. I am thankful to have an agent I can call and speak with on the phone."
We responded:
"thank you for trusting us with your home, Auto, life insurance needs #StateFarmWalnutCreek"
Profile photo of Justin Ordonez

Justin Ordonez

August 22, 2024

5  out of  5
rating by Justin Ordonez
"Sallie is always transparent, quick to answer, and helpful. Highly recommended!"
Profile photo of andrew seberras

andrew seberras

August 20, 2024

1  out of  5
rating by andrew seberras
"Impossible to get a “agent” on the line and my insurance has gone up from 70$ a month for two cars to 250$ for one car over the last ten years with zero tickets or traffic violations."
We responded:
"Hey Andrew J Seberras! we just spoke with you on the phone. In fact we called you back within 10 minutes and also emailed you. We understand you’re upset regarding your (1) auto policy going up in premium. ALOT happens in 10 years! Unfortunately, State Farm is having premium increases this year due to inflation, the cost of parts and labor which we tried to explain to you over the phone. It’s not personal! , Degrading our staff doesn’t help us reduce your premiums as we don’t set the premiums. We wish you the best of luck. Be kind. "
Profile photo of Joe Sanchez

Joe Sanchez

August 15, 2024

5  out of  5
rating by Joe Sanchez
"Even though I'm not a customer, Sallie came highly recommended and provided great input on the state of insurance in California and made recommendations to help me save money with current carrier. I highly recommend her if you are looking for insurance."
We responded:
"Thank you Joe. I am sorry we could not quote your homes at this time. We appreciate your feedback. State Farm, Walnut Creek"
Profile photo of Karol Reynolds

Karol Reynolds

April 11, 2024

5  out of  5
rating by Karol Reynolds
"All the staff are knowledgeable and efficient, polite and professional; Sallie is particularly helpful with helpful advice and personal interest."
We responded:
"Karol, you are such a kind person. Greatful for you! #StateFarmWalnutCreek"
Profile photo of Nick Fong

Nick Fong

March 8, 2024

5  out of  5
rating by Nick Fong
"I have been a customer's of Sally for about 10 years now. She is always reachable and very attentive. Sees the entire process through and is happy to work with you. Thanks for all of your assistance over the many years!"
Profile photo of Arif Faruki

Arif Faruki

February 15, 2024

5  out of  5
rating by Arif Faruki
"Sallie is incredible!! She is super responsive - We are in good hands"
Profile photo of Roger Wilson

Roger Wilson

November 20, 2023

5  out of  5
rating by Roger Wilson
"Excellent service. She contacted us because our homeowners policy was going up significantly because of our fire exposure. She gave us some options to reduce our policy cost and helped us change to a monthly payment plan. Thanks Sallie for all your help!"
Profile photo of Charles Martin

Charles Martin

October 27, 2023

5  out of  5
rating by Charles Martin
"Sallie has always provided me with excellent customer service. I highly recommend her for all your insurance needs."
Profile photo of Todd Toffoli

Todd Toffoli

August 25, 2023

5  out of  5
rating by Todd Toffoli
"We have been very satisfied with Sallie's working through insurance issues over the past couple years. When the catalytic converter was stolen from our car, she had us covered for the replacement and for the additional towing back and forth due to delays in availability of replacement parts. Most recently, Sallie was a great help in giving guidance and reviewing competitor bids on insurance in an area where State Farm was not able to meet our immediate needs. Sallie went over and above to aid in our decision making process and give us confidence to make a good choice."
Profile photo of Adam Smith

Adam Smith

April 17, 2023

5  out of  5
rating by Adam Smith
"We switched to Sallie after relocating to the Bay Area and have been more than impressed with her. We have a relatively complex bundle of policies with State Farm and she took well over an hour of unpaid time to sit with us and go through all of our different policies, make suggestions for adjustments, and run a number of price simulations based on the various ideas for adjustments that my wife an I were curious about. That experience was extremely valuable for us both financially and in terms of our peace of mind, and was also the first time in over decade that an agent had made that kind of on-on-one time for us. We cannot recommend Sallie highly enough."
We responded:
"Thank you Adam. We value your business. #StateFarmWalnutCreek"
Profile photo of Gina M.

Gina M.

February 14, 2023

5  out of  5
rating by Gina M.
"Sallie is very knowledgeable, helpful, and listens to the client in order to respond thoughtfully to various needs and concerns as they arise. Couldn’t be happier!"
We responded:
"Thank you for your positive feedback for our State Farm office in Walnut Creek, CA We appreciate you! "
Profile photo of diane davis

diane davis

January 4, 2023

5  out of  5
rating by diane davis
"Sallie Severns has been Mack and my insurance agent for several years and has always been knowledgeable, thorough and a pleasure to talk with. Mack died at the end of November and Sallie has taken care of me and my insurance needs as if she were a close friend! State Farm should be very pleased they have such a competent agent and should recommend her to any new client!"
We responded:
"Diane, we are thankful for your kind review and we are always here to help you with your insurance needs. #StateFarmWalnutCreek"
Profile photo of Anne Prozan

Anne Prozan

December 9, 2022

5  out of  5
rating by Anne Prozan
"Excellent service with care and detail."
Profile photo of Walter Bradford

Walter Bradford

November 18, 2022

5  out of  5
rating by Walter Bradford
"I found the service and efficiency to be excellent. I would recommend without hesitation!"
We responded:
"We appreciate you as a customer Walter. #StateFarmWalnutCreek"
Profile photo of Ryan Mickels

Ryan Mickels

November 17, 2022

5  out of  5
rating by Ryan Mickels
"Sallie and her team were quick, friendly and saved us a lot in getting our home insurance. Every step of the way Sallie was a delight. Even with a last minute change, she pushed and made it happen. Highly recommend!"
We responded:
"Ryan, we hope you enjoy your beautiful home in Los Angeles and happy we could assist you with your home owners insurance needs. #StateFarmWalnutCreek"
Profile photo of Susan Griffin

Susan Griffin

July 28, 2022

5  out of  5
rating by Susan Griffin
"Sallie Severns has always provided us with helpful and accurate information and is readily available."
We responded:
"Thank you Susan. We appreciate you. State Farm Walnut Creek"
Profile photo of Ralitsa Deneva

Ralitsa Deneva

March 25, 2022

5  out of  5
rating by Ralitsa Deneva
"Sallie is my go to person for our equestrian property and auto insurance. I was even able to insure my daughters Butet Saddle which gives me peace of mind when we travel for equestrian competitions. She is savvy and helped us identify insurance gaps we would not have thought of ourserlves. Thank you State Farm and Sallie & team!"
Profile photo of Robert M. Schick

Robert M. Schick

October 16, 2021

5  out of  5
rating by Robert M. Schick
"I have been a State Farm insurance customer for 30 years for all of my insurance needs, and have been completely satisfied with the care and advice I have received from Sallie Severns. In numerous discussions related to coverage and coverage limits, whether for auto, home, liability umbrella, or earthquake she lays out the pros and cons in an impartial manner. I have never felt that she is trying to sell me something but instead advising me on how to best navigate my insurance choices. In one-on-one meetings we have gone through all the policies and the options to tailor coverage to my specific situation. I have always felt that she has my best interests at heart. I continue to be completely satisfied with the excellent care I receive from Sallie and her team. Thank you!!"
We responded:
"Thank you Robert. We appreciate you. Your team at State Farm in Walnut Creek"