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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Kaufman

January 29, 2026

5  out of  5
rating by Jeff Kaufman
"When I realized that my daughter's auto insurance had basically lapsed, Sallie went out of her way to make sure that she was fully covered before the end of the day. I was especially impressed with the caring, personal service that she provided. Very happy, to say the least!"
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RF H.

January 2, 2026

5  out of  5
rating by RF H.
"Sallie Severns has been our State Farm agent since 2019. She is always professional, knowledgeable, kind and efficient. She is a wealth of information and we trust her guidance when it comes to homeowners insurance, auto insurance and personal liability. She is transparent and very easy to work with. I highly recommend Sallie."
We responded:
"Thank you for your review. Enjoy helping your family through all of life’s phases! Always a pleasure speaking with you! #StateFarmWalnutCreek "
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Julie

December 23, 2025

5  out of  5
rating by Julie
"Sallie is the consummate insurance professional - calm, knowledgeable, and friendly. I am so lucky to have her on my side when I need her. She’s the best in the Bay!"
We responded:
"Thank you Julie for being a long time State Farm policy holder! You are appreciated. #StateFarmWalnutCreek"
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APMB B1

December 22, 2025

5  out of  5
rating by APMB B1
"Sallie, I have the pleasure of working with. Her customer service and responsiveness are unrivaled. I would trust her with any insurance requirements for home or auto."
We responded:
"Thank you for choosing State Farm for your home and auto business! #StateFarmWalnutCreek"
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Kate Cooper

December 19, 2025

5  out of  5
rating by Kate Cooper
"My family has worked with Sallie and her team for 15+ years and the experience has been nothing short of amazing. The level of personal care, honesty, and dedication they provide is rare these days. Sallie has been there for my family through every stage of life, always making sure we’re protected and well taken care of. I couldn’t recommend them more highly."
We responded:
"Thank you for your kinds words. We appreciate you! #StateFarmWalnutCreek"
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Jessica

December 4, 2025

5  out of  5
rating by Jessica
"Who knew State Farm offered Medicare supplement insurance? I just spent an hour with Sallie reviewing my options and she was extremely patient and kind and was able to help us in a quick and timely manner. Highly recommend her office if you’re exploring Medicare supplement plans."
We responded:
"Yes! Our State Farm office offers Medicare Supplement Plans. Happy we could assist you and your family. #StateFarmWalnutCreek"
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Pam Matthews

November 19, 2025

5  out of  5
rating by Pam Matthews
"Sallie has been so helpful following up on my behalf! Several times on the same issue with an incompetent government agency. I am eternally grateful"
We responded:
"Hi Pam, happy we could assist you quickly! Thank you for being a loyal customer. We appreciate you. #StateFarmWalnutCreek"
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Ian Taylor

November 5, 2025

5  out of  5
rating by Ian Taylor
"Sallie Severns is a total rockstar. Her depth and wisdom are a fantastic combination when navigating the corporate insurance requirements that our clients request of us. Not only does she deliver the required information, but she consistently provides the requester and the requestee with a clear understanding of the best course of action. Time and again, Sallie has consistently provided us with outstanding customer service, and we genuinely enjoy working with her."
We responded:
"Thank you Ian for trusting my office with your business needs. We value your business. #StateFarmWalnutCreek"
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Robert Frey

November 4, 2025

5  out of  5
rating by Robert Frey
"Sallie always provides the best service and solution for my insurance needs. Always available and responds in an extremely timely response to any issues. Highly recommend her for any of your insurance needs"
We responded:
"Thank you, Robert for being a long time, loyal policyholder and trusting us with your insurance needs. #StateFarmWalnutCreek "
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Neil Ball

July 24, 2025

5  out of  5
rating by Neil Ball
"Sallie is perhaps the very best I have ever had the pleasure of working with. Her customer service and responsiveness are unrivaled. I would trust her with any insurance requirements for home or auto."
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Scott S

June 3, 2025

5  out of  5
rating by Scott S
"Our State Farm insurance agent, Sallie Severns, is a pleasure to work with. A true professional who understands. Insurance is a challenge these days and it is very comforting to be able to Actually speak with a real Person who listens and is willing to go the extra mile! A huge Thank You to Sallie"
We responded:
"Thank you Scott! it’s our goal to provide personalized service #StateFarmWalnutCreek"
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Ben Radutiu

June 2, 2025

5  out of  5
rating by Ben Radutiu
"Sallie Severns with State Farm Insurance, is a professional, dedicated agent, that is on top of her game, taking care of clients and going above and beyond the help with any policy changes and claims! Sallie is the Best agent! Ben Radutiu"
We responded:
"Thank you Ben. It’s a pleasure working with you. #StateFarmWalnutCreek"
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Adrian Radu

May 29, 2025

5  out of  5
rating by Adrian Radu
"Only person I trust with Insurance. Many of my friends have also switched. I've had the same insurance for 20+years now. Rates can't be touched."
We responded:
"Thank you for trusting us with your insurance needs and your many referrals! We appreciate you. #StateFarmWalnutCreek"
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Susan Gonzalez

March 31, 2025

5  out of  5
rating by Susan Gonzalez
"I highly recommend Sallie Severn’s with State Farm. She is helpful, friendly and professional. When you call her office, you speak to her, not a machine; your questions are answered, you get the help you need. If you are looking for insurance, I recommend Sallie Severns, I think you’ll be pleased."
We responded:
"Thank you for your review! #StateFarmWalnutCreek"
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Margo Huff

February 25, 2025

5  out of  5
rating by Margo Huff
"State Farm has been my insurance provider all my adult life. I can only praise the service I have received. I had been with Doug Van Wyck for over 30 years and was NOT looking forward to his replacement. I am happy to say I need not have worried. Sallie Severns has proven herself conscientious, and able. I have been happy with the professionalism shown at this office."
We responded:
"Thank you for your review. #StateFarmWalnutCreek"
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Scott Saifer

February 6, 2025

5  out of  5
rating by Scott Saifer
"My wife and I have been working with Sallie for so long I don't remember when we started, a decade at least, and all our interactions have been smooth, friendly and positive. When we've needed to add services, it's been taken care of over the phone. Even when we made changes that decreased our payments, Sallie has been very supportive."
We responded:
"We appreciate your review. Thank you! #StateFarmWalnutCreek"
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Mac Choudhry

February 4, 2025

5  out of  5
rating by Mac Choudhry
"Sallie Severns provided an exceptional experience that exceeded all my expectations. I had numerous questions regarding business insurance policies, personal articles coverage, and comprehensive and collision coverage, and Sallie took the time to walk me through every detail with patience and care. Her knowledge and expertise were evident, but what stood out even more was her dedication to ensuring I understood my options and felt confident in my decisions. Sallie’s transparency and honesty were refreshing—she didn’t just give me answers, she explained the “why” behind them, offering valuable insights I hadn’t considered before. She treated my concerns as if they were her own, making sure I had the right coverage without overselling or adding unnecessary extras. It’s rare to find someone who blends professionalism, integrity, and genuine care so seamlessly, but Sallie did just that. If you’re looking for an insurance agent who truly listens, takes the time to address your concerns, and provides trustworthy advice, Sallie Severns is the one you want. I can’t recommend her highly enough. Five stars aren’t enough to reflect how grateful I am for her help! Thank you Sallie!"
We responded:
"Hello Mac, we appreciate your review. thank you for trusting us with your auto and home insurance needs. #StateFarmWalnutCreek"
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Vanessa Suarez

January 23, 2025

5  out of  5
rating by Vanessa Suarez
"Sallie is very nice and friendly. She helps me understand whenever I am concern over something on my statements. I highly recommend coming to her for insurance just like I recommended her to my friends and family."
We responded:
"Hi Vanessa, thank you for your kind review. We appreciate you and your business. #StateFarmWalnutCreek"
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Navdeep Martin

November 25, 2024

5  out of  5
rating by Navdeep Martin
"Sallie was so helpful when I called to ask about my insurance options on the day before a major holiday. I highly recommend her for your insurance needs!"
We responded:
"Hello Navdeep. we appreciate you! Thank you for your business. #StateFarmWalnutCreek"
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Dolores Freeman

October 15, 2024

5  out of  5
rating by Dolores Freeman
"My experience with Sallie at State Farm Insurance is always very positive, very helpful if I have questions regarding my account with the company!!"
We responded:
"Hello Dolores. Thank you for trusting our office with your insurance needs. #StateFarmWalnutCreek"
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Myles G

August 23, 2024

5  out of  5
rating by Myles G
"Sallie and her team have been extraordinarily responsive when I have needed them over the past nine years. As a recent college graduate, I have had situations where I needed help and Sallie and her team have helped me navigate roadside assistance, claims, changes to my home insurance and even helped me obtain the right amount of life insurance to meet my needs. They go above and beyond every single time and I trust that they will do right by me. I am thankful to have an agent I can call and speak with on the phone."
We responded:
"thank you for trusting us with your home, Auto, life insurance needs #StateFarmWalnutCreek"
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andrew seberras

August 20, 2024

1  out of  5
rating by andrew seberras
"Impossible to get a “agent” on the line and my insurance has gone up from 70$ a month for two cars to 250$ for one car over the last ten years with zero tickets or traffic violations."
We responded:
"Hey Andrew J Seberras! we just spoke with you on the phone. In fact we called you back within 10 minutes and also emailed you. We understand you’re upset regarding your (1) auto policy going up in premium. ALOT happens in 10 years! Unfortunately, State Farm is having premium increases this year due to inflation, the cost of parts and labor which we tried to explain to you over the phone. It’s not personal! , Degrading our staff doesn’t help us reduce your premiums as we don’t set the premiums. We wish you the best of luck. Be kind. "
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Joe Sanchez

August 15, 2024

5  out of  5
rating by Joe Sanchez
"Even though I'm not a customer, Sallie came highly recommended and provided great input on the state of insurance in California and made recommendations to help me save money with current carrier. I highly recommend her if you are looking for insurance."
We responded:
"Thank you Joe. I am sorry we could not quote your homes at this time. We appreciate your feedback. State Farm, Walnut Creek"
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Karol Reynolds

April 11, 2024

5  out of  5
rating by Karol Reynolds
"All the staff are knowledgeable and efficient, polite and professional; Sallie is particularly helpful with helpful advice and personal interest."
We responded:
"Karol, you are such a kind person. Greatful for you! #StateFarmWalnutCreek"
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Nick Fong

March 8, 2024

5  out of  5
rating by Nick Fong
"I have been a customer's of Sally for about 10 years now. She is always reachable and very attentive. Sees the entire process through and is happy to work with you. Thanks for all of your assistance over the many years!"