Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Myles G

Myles G

August 23, 2024

5  out of  5
rating by Myles G
"Sallie and her team have been extraordinarily responsive when I have needed them over the past nine years. As a recent college graduate, I have had situations where I needed help and Sallie and her team have helped me navigate roadside assistance, claims, changes to my home insurance and even helped me obtain the right amount of life insurance to meet my needs. They go above and beyond every single time and I trust that they will do right by me. I am thankful to have an agent I can call and speak with on the phone."
Profile photo of Justin Ordonez

Justin Ordonez

August 22, 2024

5  out of  5
rating by Justin Ordonez
"Sallie is always transparent, quick to answer, and helpful. Highly recommended!"
Profile photo of andrew seberras

andrew seberras

August 20, 2024

1  out of  5
rating by andrew seberras
"Impossible to get a “agent” on the line and my insurance has gone up from 70$ a month for two cars to 250$ for one car over the last ten years with zero tickets or traffic violations."
We responded:
"Hey Andrew J Seberras! we just spoke with you on the phone. In fact we called you back within 10 minutes and also emailed you. We understand you’re upset regarding your (1) auto policy going up in premium. ALOT happens in 10 years! Unfortunately, State Farm is having premium increases this year due to inflation, the cost of parts and labor which we tried to explain to you over the phone. It’s not personal! , Degrading our staff doesn’t help us reduce your premiums as we don’t set the premiums. We wish you the best of luck. Be kind. "
Profile photo of Joe Sanchez

Joe Sanchez

August 15, 2024

5  out of  5
rating by Joe Sanchez
"Even though I'm not a customer, Sallie came highly recommended and provided great input on the state of insurance in California and made recommendations to help me save money with current carrier. I highly recommend her if you are looking for insurance."
We responded:
"Thank you Joe. I am sorry we could not quote your homes at this time. We appreciate your feedback. State Farm, Walnut Creek"
Profile photo of Karol Reynolds

Karol Reynolds

April 11, 2024

5  out of  5
rating by Karol Reynolds
"All the staff are knowledgeable and efficient, polite and professional; Sallie is particularly helpful with helpful advice and personal interest."
Profile photo of Nick Fong

Nick Fong

March 8, 2024

5  out of  5
rating by Nick Fong
"I have been a customer's of Sally for about 10 years now. She is always reachable and very attentive. Sees the entire process through and is happy to work with you. Thanks for all of your assistance over the many years!"
Profile photo of Arif Faruki

Arif Faruki

February 15, 2024

5  out of  5
rating by Arif Faruki
"Sallie is incredible!! She is super responsive - We are in good hands"
Profile photo of Roger Wilson

Roger Wilson

November 20, 2023

5  out of  5
rating by Roger Wilson
"Excellent service. She contacted us because our homeowners policy was going up significantly because of our fire exposure. She gave us some options to reduce our policy cost and helped us change to a monthly payment plan. Thanks Sallie for all your help!"
Profile photo of Charles Martin

Charles Martin

October 27, 2023

5  out of  5
rating by Charles Martin
"Sallie has always provided me with excellent customer service. I highly recommend her for all your insurance needs."
Profile photo of Todd Toffoli

Todd Toffoli

August 25, 2023

5  out of  5
rating by Todd Toffoli
"We have been very satisfied with Sallie's working through insurance issues over the past couple years. When the catalytic converter was stolen from our car, she had us covered for the replacement and for the additional towing back and forth due to delays in availability of replacement parts. Most recently, Sallie was a great help in giving guidance and reviewing competitor bids on insurance in an area where State Farm was not able to meet our immediate needs. Sallie went over and above to aid in our decision making process and give us confidence to make a good choice."
Profile photo of Adam Smith

Adam Smith

April 17, 2023

5  out of  5
rating by Adam Smith
"We switched to Sallie after relocating to the Bay Area and have been more than impressed with her. We have a relatively complex bundle of policies with State Farm and she took well over an hour of unpaid time to sit with us and go through all of our different policies, make suggestions for adjustments, and run a number of price simulations based on the various ideas for adjustments that my wife an I were curious about. That experience was extremely valuable for us both financially and in terms of our peace of mind, and was also the first time in over decade that an agent had made that kind of on-on-one time for us. We cannot recommend Sallie highly enough."
We responded:
"Thank you Adam. We value your business. #StateFarmWalnutCreek"
Profile photo of Gina M.

Gina M.

February 14, 2023

5  out of  5
rating by Gina M.
"Sallie is very knowledgeable, helpful, and listens to the client in order to respond thoughtfully to various needs and concerns as they arise. Couldn’t be happier!"
We responded:
"Thank you for your positive feedback for our State Farm office in Walnut Creek, CA We appreciate you! "
Profile photo of diane davis

diane davis

January 4, 2023

5  out of  5
rating by diane davis
"Sallie Severns has been Mack and my insurance agent for several years and has always been knowledgeable, thorough and a pleasure to talk with. Mack died at the end of November and Sallie has taken care of me and my insurance needs as if she were a close friend! State Farm should be very pleased they have such a competent agent and should recommend her to any new client!"
We responded:
"Diane, we are thankful for your kind review and we are always here to help you with your insurance needs. #StateFarmWalnutCreek"
Profile photo of Anne Prozan

Anne Prozan

December 9, 2022

5  out of  5
rating by Anne Prozan
"Excellent service with care and detail."
Profile photo of Walter Bradford

Walter Bradford

November 18, 2022

5  out of  5
rating by Walter Bradford
"I found the service and efficiency to be excellent. I would recommend without hesitation!"
We responded:
"We appreciate you as a customer Walter. #StateFarmWalnutCreek"
Profile photo of Ryan Mickels

Ryan Mickels

November 17, 2022

5  out of  5
rating by Ryan Mickels
"Sallie and her team were quick, friendly and saved us a lot in getting our home insurance. Every step of the way Sallie was a delight. Even with a last minute change, she pushed and made it happen. Highly recommend!"
We responded:
"Ryan, we hope you enjoy your beautiful home in Los Angeles and happy we could assist you with your home owners insurance needs. #StateFarmWalnutCreek"
Profile photo of Susan Griffin

Susan Griffin

July 28, 2022

5  out of  5
rating by Susan Griffin
"Sallie Severns has always provided us with helpful and accurate information and is readily available."
We responded:
"Thank you Susan. We appreciate you. State Farm Walnut Creek"
Profile photo of Ralitsa Deneva

Ralitsa Deneva

March 25, 2022

5  out of  5
rating by Ralitsa Deneva
"Sallie is my go to person for our equestrian property and auto insurance. I was even able to insure my daughters Butet Saddle which gives me peace of mind when we travel for equestrian competitions. She is savvy and helped us identify insurance gaps we would not have thought of ourserlves. Thank you State Farm and Sallie & team!"
Profile photo of Robert M. Schick

Robert M. Schick

October 16, 2021

5  out of  5
rating by Robert M. Schick
"I have been a State Farm insurance customer for 30 years for all of my insurance needs, and have been completely satisfied with the care and advice I have received from Sallie Severns. In numerous discussions related to coverage and coverage limits, whether for auto, home, liability umbrella, or earthquake she lays out the pros and cons in an impartial manner. I have never felt that she is trying to sell me something but instead advising me on how to best navigate my insurance choices. In one-on-one meetings we have gone through all the policies and the options to tailor coverage to my specific situation. I have always felt that she has my best interests at heart. I continue to be completely satisfied with the excellent care I receive from Sallie and her team. Thank you!!"
We responded:
"Thank you Robert. We appreciate you. Your team at State Farm in Walnut Creek"
Profile photo of Sandy Papenfus

Sandy Papenfus

September 4, 2021

5  out of  5
rating by Sandy Papenfus
"I have 2 houses, a cabin, and 2 cars insured with Sally Severn. She has always given me good advice and taken care of me promptly. I have been with State Farm since 1957 and Sallie is my third agent. I am very pleased with her response and care."
We responded:
"Sandy, thank you for trusting our Walnut Creek State Farm office with your home and auto insurance. We appreciate your business and loyalty."
Profile photo of Melissa Mikesell

Melissa Mikesell

June 7, 2021

5  out of  5
rating by Melissa Mikesell
"Sallie is always really professional when I speak to her on the phone. I recently contacted her to get my renter’s insurance policy updated; she was very helpful and got the new policy to me quickly."
We responded:
"Hi Melissa - Thank you for trusting us with your home insurance. We appreciate you! Your Walnut Creek State Farm team"
Profile photo of Lindsey Smedley

Lindsey Smedley

May 20, 2021

5  out of  5
rating by Lindsey Smedley
"Sallie is always there for me when I have a question or need to make a policy adjustment. Highly recommend!"
Profile photo of Deziree Bautista

Deziree Bautista

March 19, 2021

5  out of  5
rating by Deziree Bautista
"Sallie and her team are amazing. They are always so responsive and informative with the multiple policies I hold with State Farm, both personal and business. She is such a pleasure to work with and would definitely recommend to anyone I know."
We responded:
"Thank you for your review of our State Farm agency. We appreciate your trust with your home owners, auto and business insurance policies."
Profile photo of Seth Schwartz

Seth Schwartz

March 18, 2021

5  out of  5
rating by Seth Schwartz
"Sallie and her staff know their stuff . They are patient, they follow through and will they will helpfully answer your questions. I have all of my insurance with Sallie."
We responded:
"Seth, thank you for your kind words and choosing our Walnut Creek State Farm office!"
Profile photo of Sharyn Jacobsen

Sharyn Jacobsen

March 10, 2021

5  out of  5
rating by Sharyn Jacobsen
"Me. Severns was a wonderful agent representing State Farm. I moved out of state & forgot to transfer my insurance. Sallie was able to provide proof of insurance at the last minute. She has been a pleasure to work with!!"
We responded:
"Hi Sharyn, we will miss you in Walnut Creek! We hope you will enjoy your new home. Thank you for reviewing my State Farm office."